Your Pharmacy's WhatsApp,Working as a 24/7 Sales Counter
Orders, prescriptions, refill reminders, delivery, JazzCash/Easypaisa, POS and expiry control — in one system your staff can learn in a day.
آپ کی فارمیسی، اب واٹس ایپ پر — ہر وقت کھلی۔
+92 313 1666160 — our only official number. We'll demo it with your pharmacy's name in it.
• 2 × Panadol 500mg — Rs 70
• 1 × Glucophage 500mg — Rs 330
Kul raqam: Rs 550
What Local Pharmacies Lose Every Day
…to chains and online apps that already work on WhatsApp
Missed WhatsApp orders
Orders arrive as photos on a personal number. Replies are slow, prices are typed by hand, and some chats are simply missed.
Monthly patients drift away
Diabetes and BP patients buy every month — until an online app reminds them first. Nobody at the counter knows who is due.
Delivery chaos & missing cash
Riders are coordinated on calls, customers keep asking "kahan hai?", and COD cash is reconciled from memory at night.
Expiry losses
Stock expires quietly at the back of the shelf, and returns to distributors are missed because nobody saw it coming.
Invisible missed sales
Every "sorry, not available" is a lost sale that is never recorded — so the same items keep running out.
Khata that never comes back
Credit lives in a notebook. Asking regular customers for money is awkward, so balances keep growing.
What It Actually Looks Like
The exact conversation a customer has — out of stock, prescription, payment and all
• Calamox 625mg — Rs 360 💰 Rs 160 sasti
Kya alternative bhej dein?
The customer never left WhatsApp. The sale didn't walk out when a brand was missing. And your pharmacist stayed in control of every prescription.
How It Works
From first message to the next month's refill
Customer messages your number
In Urdu, Roman Urdu or English — a medicine list or a prescription photo. No app to install.
Price goes back instantly
Stock is checked live; prescription items are verified by your pharmacist before the price is sent.
Pay & deliver
Cash on delivery, JazzCash or Easypaisa. The rider confirms delivery with the customer’s OTP.
They come back next month
A refill reminder goes out before the medicine runs out — one tap and the next order is placed.
A Look Inside DawaDesk
Real screens from the software, shown with sample data
Order on WhatsApp
The customer types in Roman Urdu — the bot replies with a priced bill and delivery options.
Prescription, Verified
AI reads the photo into a draft; out-of-stock brands get a same-salt substitute; the pharmacist approves.
Rider App
Cash to collect, navigation, and OTP-confirmed delivery — the customer is updated on WhatsApp at every step.
Owner Dashboard
Today's sales, refill revenue, cash still with riders and khata outstanding — plus everything that needs attention today, in one screen.
Refill Reminders
Every customer on a monthly medicine, when it runs out, and whether they have been reminded — one button sends all due reminders on WhatsApp.
Counter POS
Fast billing with batch expiry shown on every line, Cash / Card / JazzCash / Easypaisa / Khata, and loyalty points linked to the customer’s WhatsApp profile.
Inventory & Expiry
Batch-wise stock, first-expiry-first-out selling, and a 90-day expiry list telling you what to sell first, return, or pull off the shelf.
Before and After
The same pharmacy, run a different way
Everything a Neighbourhood Pharmacy Needs to Compete
Built for Pakistan — Urdu, PKR, COD, khata and local medicine brands
WhatsApp Order Desk
A 24/7 assistant on your own WhatsApp number reads medicine lists in English, Urdu or Roman Urdu, checks live stock, and replies with the price and delivery options.
Prescription Photo → Priced Order
The customer sends a photo, AI drafts the cart, your pharmacist checks every line against the image — then one click sends the price back on WhatsApp.
Automatic Refill Reminders
Three days before a monthly medicine runs out, the customer gets "Shall we deliver your refill?" — one tap and the order is created. Counter sales enrol automatically.
Same-Salt Substitutes
Brand out of stock? The system offers the same salt from another company — often cheaper — so the sale stays with you instead of walking out.
JazzCash & Easypaisa
Payment links inside the chat for orders and khata balances, alongside cash on delivery or pay-at-store.
Rider App with OTP & COD
Riders see cash to collect and navigation; delivery is confirmed with the customer’s OTP; each rider’s cash is settled separately at the end of the day.
Counter POS, Khata & Loyalty
Fast billing with batch expiry on every line, Cash / Card / JazzCash / Easypaisa / Khata, loyalty points, a printed receipt and a WhatsApp e-receipt.
Inventory & Expiry Control
Batch-wise stock sold first-expiry-first-out, 90-day expiry alerts, and a reorder list built from low stock and customer demand — sent to distributors on WhatsApp.
Owner Dashboard & Missed Sales
Sales by channel, refill revenue, cash with riders, khata outstanding, and a report of every item customers asked for that you didn’t have.
Built for Pharmacies, Medical Stores & Small Chains
Whether you run a single medical store, a 24-hour pharmacy or a small chain, the same problems show up: WhatsApp orders answered late, monthly patients moving to online apps, rider cash that never quite adds up, and stock that expires unnoticed. DawaDesk is pharmacy management software built around the channel your customers already use — WhatsApp — with a counter POS, khata, delivery and inventory behind it.
If you're comparing pharmacy software in Pakistan, a medical store POS in Karachi, Lahore or Islamabad, or a WhatsApp ordering system for your pharmacy, message us — we'll set up a live demo with your pharmacy's own name and walk you through an order, a refill reminder and a delivery end to end.
Common Questions
If your staff can use WhatsApp, they can use this
Q. Does this work with the WhatsApp number we already use?
Yes — it runs on your pharmacy’s own WhatsApp Business number through the official WhatsApp Business Platform, so customers keep messaging the number they already know.
Q. Can the bot sell prescription medicines on its own?
No. Prescription-only items need a prescription photo, and your pharmacist verifies every AI-drafted order before any price goes out. Regular monthly patients with a prescription on file can reorder through refill reminders.
Q. Our customers write in Urdu or Roman Urdu — will it understand?
Yes. It understands English, Urdu script and Roman Urdu — including quantities like "2 patte" or "do dabbi" — and replies in the same language the customer uses.
Q. We already have a POS. Do we have to replace it?
DawaDesk includes its own counter POS, but we can start with WhatsApp ordering and refill reminders alone and import your existing stock list, so nothing changes at the counter on day one.
Q. How long does it take to go live?
We import your medicine list and stock, set up your WhatsApp number and train your staff. Message us and we’ll show you a live demo with your pharmacy’s name in it first.
See DawaDesk with your pharmacy's name on it
Message us on our official WhatsApp and we'll show you a live order, a refill reminder and a delivery — set up for your own pharmacy.